FOR EXISTING CLIENTS ONLY
Website Serious Clients are VIPs for Life.
VIP Time is available exclusively for existing client (VIPs). Purchase pre-paid hours or subscribe to a VIP Plan for significant discounts on website upgrades, custom integrations, graphic design, consultation and training.
Buy Prepaid VIP Hours
Purchase as you need them. Buy more hours for greater discounts off hourly rates.
Subscribe to a VIP Plan
For the highest discounts off hourly rates, and greater peace of mind with a monthly direct debit.
Frequently Asked Questions
Read through the most common FAQs to learn more about VIP Time, or click here for full full terms and conditions.
Can I use my hours for custom website upgrades, design and development?
Yes! Your hours can be used for a variety of purposes, including:
Updates to website content, copy and media.
Loading new products, categories, discounts or special offers.
Updates to e-commerce features.
Updates to website foundations and templates.
Custom coding for additional functionality and features.
Graphic design services (for digital use only).
Integrations setup and/or review of third-party platform connections.
On-demand, personalised support and training, including the production of personalised screencast video tutorials.
On-site and off-site (video link) training sessions.
Consultancy services (i.e. substantive, actionable advice) regarding your website functionality, digital marketing or branding strategy.
What hours can not be used for:
Ongoing API, merchant gateway and third-party platform fees.
Graphic design for print and physical collateral (but can be quoted with a client discount)
Issues identified as bugs or errors that requiring patching (“patches”) except where the error has resulted from alterations by the client.
Note: Platform and functionality errors should be reported to Website Serious immediately and will be corrected as soon as practicable at no charge.
How will I know how many hours I have left?
Monthly Statements & Records
All support requests are registered as tickets on the helpdesk. The progress of your request, as well as any further queries or correspondence is logged in a secure client dashboard.
A monthly statement listing the work done and remaining hours will be issued to the client at the end of every month, and/or when less than an hour block remains.
Requests that are likely to take in excess of your remaining hours will only be done with your express consent, and extra hours can be purchased in advance to cover the excess (to prevent you from paying full priced fees).
Do I need to buy hours for patches, fixes and regular platform maintenance?
No, that's already covered.
Your website subscription (paid annually) covers all platform-wide upgrades, security and compliance maintenance, SSL security certificates and patches, all rolled out securely a from a centralised location.
Issues identified as bugs or errors that requiring patching (“patches”) are also corrected at no charge, except where the error has resulted from alterations by the client.
Note: Errors should be reported to Website Serious by emailing support@websiteserious.com.au, and will be corrected as soon as practicable at no charge.
What if I dont have enough hours to cover my request?
Full Transparency
Requests that are likely to take in excess of your remaining hours will only be done with your express consent, and extra hours can be purchased in advance to cover the excess (to prevent you from paying full priced fees).
What if I have a whole new project or big idea?
Existing Client Discounts for New Projects
Requests that are estimated to exceed 20 hours work can be quoted separately as a Project, and enjoy a minimum 30% discount. Give me a call on 0427 920 062 or book a meeting to discuss your new idea - I would love to be a part of it.